The Jazz game wasn't on the channel that it said it was. Because of past interactions I have had with Comcast (see below), I wasn't expecting much.
Problem : It says that NBA is on FSNHD, but it's car racing. This is a problem.
Brad > It says that NBA is on FSNHD, but it's car racing. This is a problem.
Dave > Hello Brad_, Thank you for contacting Comcast Live Chat Support. My name is Dave. Please give me one moment to review your information.
Dave > It is a pleasure to have you on chat! First of all, I apologize for whatever inconvenience the issue has caused you but I'll be more than happy to resolve it for you. I hope you haven't waited so long to be assisted. How's your day so far?
Brad_ > Great until now. How are you Analyst Dave?
Brad_ > I left church early to watch the Jazz game, and now it isn't on.
Dave > I am happy to know that. I am doing great here. Thank you so much for asking!
Dave > I see.
Dave > I understand that you have a concern or problem tuning in to the right channel to view NBA. I definitely know where you’re coming from and I truly apologize for the inconvenience, Brad. Comcast is determined to resolve your issue today and I know you we can do this together.
Dave > Brad, to best assist you on this, I will need to check your account first.
Dave > I will resolve this as fast as we can.
Dave > And for me to do this, please provide me the following information:
Dave > 1. Full name;
Dave > 2. account number; or
Dave > 3. The last four digits of social security number.
Brad_ > Bradley Gessell XXXX
Brad_ > Is this necessary? I just want to know if the Jazz game will be coming on. I REALLY want to watch it.
Dave > Yes, Brad, I need to check your account first, to see if there are any changes made, or if the cable service is capable of receiving the said channel.
Dave > Please give me a minute.
Brad_ > It should be. I've watched it many, many times before.
Brad_ > It says on the guide that the Jazz game should be on. When I turn it to the channel, it's a bunch of Asians racing their Mitsubishis.
(At this point, I waited for a good two minutes before the channel changed to the Jazz game)
Brad_ > Success!!!!! Analyst Dave!!!!! You're my hero!!!!!!
Brad_ > The Jazz game is on!!!!!
Dave > Great!
Dave > I am so happy to know that, Brad!
Dave > You are most welcome!
Dave > By the way ,Brad, before we end the chat, let me remind you of the things that we have done to your account today. I have send a special signal to the cable box to make sure your NBA game would appear on the channel as specified in the guide.
Dave > I am glad I was able to assist you with your concerns. It has been my pleasure serving you today Brad and I truly appreciate your understanding and cooperation. Do you have other concerns for me today? I will be glad to assist you further.
Dave > I hope you enjoy the game, and I hope Utah Jazz wins!
Brad_ > I've had many an online chat with Comcast representatives, and I've never had any success with them. None of them have been able to help me. If you're interested in reading the transcripts from them, check out my blog at www.thisisbradgessellspeaking.blogspot.com . I thought the transcripts were funny so I kept them. You've been most helpful, Analyst Dave. Thank you so much.
Dave > That is great! It has been my pleasure to have assisted you, Brad. I am happy you contacted Comcast today.
Dave > Brad, can I ask a favor?
Brad_ > Sure. Although I'm kind of skeptical...
Dave > I hope that you will take a moment to complete the 3-question survey that will follow our interaction. Your feedback will help us to continue improving how we serve you. To take the survey, please click the "end session" button after this.
Brad_ > Sounds good. I would love to do that.
Dave > Brad, enjoy the game! I am also a Jazz fan. It is with gratitude to have you on this chat and I appreciate the opportunity you’ve given us to resolve your issue. Enjoy the rest of your day and take care!
Dave > Brad, thank you for choosing Comcast as your cable TV provider and have a great day! Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com/videochat. To close this chat, please click the end session button at the top of your chat window.
Brad_ > Gracias, amigo!